New Customer Portal


Dear Customers

We are pleased to inform you that the Customer Portal for clients taking part on the liquidation process is now available.

This tool has been designed to simplify communication between the creditors and us and enables the possibility to exchange documents in both directions, with the aim of facilitating communication, monitoring the progress of the creditor’s claim submissions and being informed of the eventual payment of liquidation dividends.

HOW TO REGISTER?

All preferential creditors can register and create an account on the portal. Once registered, with the information provided on the pre-filled Claim form received, they can easily assign their own contract(s). This means that to view your contract, you will need some information available in the letter received. This has been done to ensure security and protect creditors against potential fraud.

On the third page of the communication received with the pre-filled Claim form, you will find the URL and the access code required for the assignment of your contract(s).

Please ensure that you register using the same email address you normally use for official communications.

WHAT CAN I DO ONCE REGISTERED?

Through the portal you will be able to:

  • Confirm your contact details
  • Upload any additional documentation
  • Receive communications from us
  • Send a request: i.e. change of address

Kindly note that you will receive a notification by email whenever new documents or messages are available, so you don’t have to log-in to find out if you have new messages. This way, you will remain fully informed of any updates while benefiting from faster and more efficient communication with our Customer Service Team.

IMPORTANT: ADDITIONAL SECURITY MEASURES

For security reasons, each time you log in you will receive a one-time password sent to your registered email address. This password will remain valid for 5 minutes after the login request. We therefore recommend having your inbox open and ready when accessing the portal.

Should you require any support related to the use of the portal, please do not hesitate to contact us at our Client Services.

Please note that access to Customer Portal is strictly private and confidential and that you are not allowed to give access to the portal to third parties inclusive but not limited to Distributors or lawyers.

Thank you for your cooperation.