FWU Life Insurance Lux S.A. (in liquidation)
Important Notice: No Third-Party Representatives Appointed by the Liquidator
The Liquidator has become aware that individuals or companies have reached out to policyholders, and potentially their beneficiaries, in relation to the liquidation of FWU Life Insurance Lux S.A.(in liquidation) (FLL) offering their services. Please be advised that the Liquidator does not work in cooperation with any third parties and has not appointed any advisers or distributors to assist or otherwise sell new contracts or suggest investment of funds that will be repaid as part of the liquidation to policyholders or beneficiaries. Liquidation dividends to be paid out by the Liquidator/FLL will be paid out to policyholders or beneficiaries only and into their accounts.
Customer Portal – Claim Status Tracking Now Available for Each Policy on the Customer Portal
As previously announced, the analysis of creditor claims has already commenced.
Given the large number of claims received, their evaluation will require a certain amount of time. We nevertheless consider that transparency should guide the liquidation process and the management of claims to the greatest extent possible. In this context, and in order to further enhance the monitoring and follow-up of creditor claims, additional information has been made available through the Customer Portal:
Creditors who have registered on the Customer Portal and linked their policy to their profile can now find out the status of their claim directly on the portal.
We would like to remind that due to the volume of claims and the limited resources available, it will not be possible to provide updates on the status of individual claims through any other means.
We therefore strongly encourage all creditors to register and regularly access the Customer Portal in order to remain informed and to facilitate the processing of their claim.
As indicated on our website, the portal constitutes the preferred and secure communication channel, centralizing exchanges and providing continuous updates on the progress of claims. It also enables a more efficient handling of claims.
Should you require assistance with the registration process, please refer to the following link:
Analysis of claims in progress
We hereby inform you that all claim forms that have been received are currently being processed.
Given the large number of claims, we do not provide an automatic acknowledgement of receipt.
We can however assure you that all claims will be carefully reviewed, and once this takes place you will be informed of the next steps.
If you want to be kept informed on your individual claim, we encourage you to register to our Customer Portal that has been put in place specifically for this purpose
This is the preferred communication channel for creditors.
Our endeavor is to process the filed claims as quickly as possible. Please understand however that this process is time consuming and that the liquidation team's resources are finite and limited and that unnecessary requests, requiring the liquidation team to respond, take away further resources from the verification and admissions process of claims.
Customer Portal – Preferred Communication Channel
Creditors are strongly encouraged to register and use the Customer Portal to be kept informed of developments and to ensure efficient processing and reliable communication.
A few months ago, we announced the launch of the new Customer Portal specifically set in place to facilitate communication between the liquidation staff / the liquidator and the client / creditor.
We would like to stress and insist that the Customer Portal is the best way for the client / creditor to be kept informed of developments of the liquidation in general and on his/her claim in particular. It also allows for more efficient communication and a more speedy processing of the claim. It is therefore the most efficient communication channel and hence the preferred communication channel with the liquidation of FWU Life Insurance Lux. It also provides an added level of security.
Please note that, going forward:
- All resending requests of pre-filled claim forms should be submitted exclusively through the Customer Portal. By doing this, we will be able to ensure the information is received by the Creditor. We kindly remind you that in order to submit a resending request, you only need to fill in the form available on the Customer Portal.
- As part of the liquidation process, we have started the management of the claims. It’s important to highlight that the status and follow-up of claims will only be available via the Customer Portal. This information will also include the eventual payment of liquidation dividends.
Creditors are therefore strongly encouraged to register and use the Customer Portal in all future communications.
Detailed registration instructions are available here:
Customer-PortalUpdated version of the FAQ’s document
We are pleased to announce that a new extended version of FAQ document is now available with new questions-responses related to the foreseen liquidation process. We kindly suggest consulting this document.
Completion of the Dispatch of Pre-Filled Debt Claim Forms to Preferred Creditors
At the end of September, FLL completed the dispatch of pre-filled claim forms to the identified preferred creditors, with the exception of a few cases (which require comprehensive and individual review) and the special case of policies linked to the provident fund (AMOSUP). Please note that not all claim forms were sent out at the same time.
If you have not yet received your claim form, please check your postbox or email inbox regularly. In case you believe you are entitled to receive a pre-filled Claim form and are not part of the provident fund scheme and you have not received it yet, please contact us on our Client services or you can request (re)sending via our Customer Portal (portal.fwulifelux.com). In order to do so, you only need to provide us with some information that would allow us to identify you, including your the Policy number
24.10.2025
New Customer Portal
We are pleased to inform you that the Customer Portal for clients taking part on the liquidation process is now available.
This tool has been designed to simplify communication between the creditors and us and enables the possibility to exchange documents in both directions, with the aim of facilitating communication, monitoring the progress of the creditor’s claim submissions and being informed of the eventual payment of liquidation dividends.
Read more28.08.2025
Frequently Asked Questions Guide
In order to address potential queries from creditors, FWU Life Insurance Lux S.A. (in liquidation) has made available in the FAQ section a dedicated document providing answers to frequently asked questions. Should you have any questions, we kindly suggest consulting this document first, as it may already provide the information you are looking for. In any case, our team remains at your disposal through the usual contact channels.
Commencement of the Debt Claim Form Dispatch to Preferred Creditors
The process of sending the pre-filled debt claim form to preferred creditors has now begun.
Due to the high number of clients involved and the complexity of the process, communications will be sent progressively over the coming weeks and not every creditor will receive his/her form at the exact same time.
The timing of the receipt of the claim form will have no impact on the amount and timing of liquidation dividends to which each preferred creditor is entitled.
We will communicate here when the process is completed, so that preferred creditors who had not received their claim form can contact us.
11.07.2025
Update on the liquidation of FWU Life Insurance Lux S.A. (FLL) – 10th July 2025
As a result of the insolvency of FWU Life Insurance Lux S.A. (FLL) and of FWU AG, FLL lost on 31 January 2025 access to its databases and IT systems as these were managed by FWU AG. With the loss of access to the IT systems FLL has also lost all possibility to communicate with clients on an individual basis.
The first order of business of the liquidation has therefore been to restore communication with clients on an individual basis, recreate a functioning IT system and restore client and insurance information and data from backups or from available data.
With the dedication of the FLL team in place to manage the liquidation, this has in the meantime been achieved.
The team has now been able to put in place communication lines by email, letter and phone. A multilingual hotline has been implemented to ensure access to clear information in French, English, German, Spanish, and Italian. The contact details are available at the webpage of the liquidation of FLL (www.fwulifelux.com). All local regulators have also been informed, and you can find the contact details also on their local webpages.
Please note: all prior email addresses with the domain @forwardyou.com are no longer active. Please use exclusively the domain @fwulifelux.com for future communications.
The team has in the meantime been able to respond to some 50,000 requests from clients.
A secure Customer Portal is currently under development with the objective of digitally centralizing all customer requests and communication.
It aims to provide a direct and secure communication channel between the liquidation of FLL and its policyholders/beneficiaries. This platform will streamline the management of requests, enhance traceability, and improve the overall customer experience by ensuring faster and more transparent interactions. The platform is expected to go live by September 2025.
As required by the liquidation order of FLL of 31 January 2025, the team is doing its utmost to send to creditors a pre-filled claim form by the end of July 2025.
The loss of access to the IT systems and data has however caused significant delay in the calculation of the claim amounts, the production of some 250,000 claim forms and the shipment of these claim forms to the creditors.
We still expect to be able to start sending out pre filled claim forms by the end of July, but there may be some delays for certain creditors.
In particular, we expect a delay of up to 2 weeks for policyholders from France and Belgium. This is due to a corrupt backup file and the necessity to recreate the related insurance information.
We also expect a longer delay for creditors who have unit linked policies and have taken Court action delaying the liquidation of the underlying assets. Finally, ordinary creditors will not receive their pre-filled claim forms in the six months time period.
Please note that pre-filled claim forms will be sent out progressively over the next weeks and not every creditor will receive his/her claim form at the exact same time.
We expect that FLL’s realized assets will enable the reimbursement of a substantial part of the claims of the preferred creditors and in particular of policyholders/beneficiaries.
Together with the Luxembourg Court, we will endeavor to reimburse preferred creditors as quickly as possible. Please note however that due to the insolvency proceedings and the required checks and legal proceedings this reimbursement will take place in tranches and will take some time to be processed. 250,000 claim forms will need to be checked and verified. It is therefore important that preferred creditors follow the instructions on the pre-filled claim forms and attach the requested documentation.
While we acknowledge that creditors would prefer to be reimbursed immediately, please understand that Court supervised proceedings and insolvency proceedings in particular do take time. We still provide our utmost efforts that all creditors can be reimbursed as quickly as possible within the restraints of the insolvency proceedings while abiding by insolvency rules, insuring f.i. equal treatment of creditors in the same position.
As per the liquidation order of 31 January 2025, the effects of the insurance contracts have ceased. While the liquidator is under no obligation to provide tax certificates to policyholders/beneficiaries, we still aim to make those certificates available through the Customer Portal.
There will be a separate communication in relation to insurance contracts that provided tax advantages.
We have also undertaken steps to reduce the cost of the liquidation and have f.i. decided to relocate the Luxembourg office to lower cost premises, reducing overhead expenses by over 50%. Similar optimizations were carried out in Italy and Spain. Offices in Germany and France were closed due to their high fixed costs and limited activity. We have however maintained teams in Spain and Italy to ensure local support for policyholders and beneficiaries.
For reasons of cost and efficiency we encourage policyholders to communicate by e-mail or the Customer Portal once it is operational.
We would like to thank the Luxembourg regulator (CAA) for being available to discuss open issues and generally assist the liquidation and creditors of the liquidation. It is thanks to the actions taken by the Luxembourg regulator and the Court that the assets of FLL have been safeguarded and that a substantial part of the claims of policyholders/beneficiaries can be reimbursed. This is generally not the case in insolvency proceedings.
The liquidator has also initiated investigations into possible causes of criminal activity and/or civil liabilities of involved parties.
The liquidation team of FWU Life Insurance Lux S.A. (FLL)
Notice to Preferential Creditors
As part of the liquidation process, a communication — including a pre-filled claim form — will be sent to all known preferential creditors in the coming weeks. Production will commence at the beginning of July. To ensure accurate delivery, please update your contact details no later than June 30. While we will make every effort to incorporate any changes received after this date, their inclusion cannot be guaranteed.
Formular05.02.2025
LIQUIDATION (extract)
By Court order of 31 January 2025, the Luxembourg district Court, 2nd chamber, sitting in commercial matters, declared the company FWU Life Insurance Lux s.a., with registered office at L-5826 Hesperange, 33, rue de Gasperich, in liquidation.
The same Court order appointed Mrs Anick Wolff as Supervisory Judge and Me Yann Baden as liquidator, and set the date of cessation of payments at 22 July 2024.
It renders applicable the articles 248 et seq. of the amended law of 7 December 2015 regarding the insurance sector, articles 1100-1, 1100-4, 1100-6, 1100-8 and 1100-13 of the amended law of 10 August 1915 regarding commercial companies, as well as articles 444, 445, 446, 447, 448, 449, 450, 451, 452, 453, 454, 462, 463, 464, 485, 487, 492, 528, 537, 538, 539, 540, 542, 543, 544, 547, 548, 549, 550, 551, 552, 561, 562, 567-1 of the Code of Commerce relating to the title 'Bankruptcy'.
The interest rate on any debt not secured by a lien, pledge or mortgage is stopped.
Set-off is prohibited except in the following cases : existence of interconnected debts (créances connexes) or application of the provisions of the law of 5 August 2005 on financial guarantees.
Within six months of the Court order, the liquidator shall send to any creditor known or identifiable from the company's books, a note as provided for in article 252 of the amended law of 7 December 2015, together with a pre-filled statement of claim.
Claims shall be filed with the liquidator in accordance with article 252 (4), (5) and (6) of the same law.
The deadline by which creditors must send their claims to the liquidator is set at 31 January 2028, failing which they will be barred from exercising their rights.
Claims will be verified by the liquidator.
The lists with the claims periodically declared admissible will be deposited at the office of the clerc of the Luxembourg district Court, 2nd chamber, during the first ten days of January, April, July and October, where the declared creditors and those entered on the balance sheet may inspect them. During this period, the same persons may lodge objections to claims entered on the lists.
The objection is lodged by a declaration at the court’s clerc. The objection must be reiterated within three days by registered letter addressed to the liquidator, failing which the objection shall be declared inadmissible. It must contain, under penalty of inadmissibility, the exact qualities of the person lodging the objection, proof of his status as a declared creditor or a creditor entered on the balance sheet, the grounds of objection and supporting documentation.
The admissibility and merits of the objection are summarily checked by the liquidator.
After the expiry of a ten-day period for lodging an objection, the claims declared admissible and not objected to are definitively admitted through minutes signed by the liquidator and the Supervisory Judge.
The liquidator shall duly inform creditors whose claims have been rejected or are the subject of an objection, of the rejection of their claim or of the existence of an objection, by registered letter to the address indicated in the statement of claim or to their last known address.
If these creditors fail to proceed by way of a writ of summons (assignation) within a period of 40 (forty) days from the date of posting of this registered letter, the statement of claim in question shall be deemed to have been definitively rejected.
Objections (oppositon) against Court orders ruling on disputes and counterclaims are inadmissible.
The liquidator will apply to the Court by filing a request for authorisation to distribute dividends. The Court order setting the closing date for the accounts will be published in extracts.
The announced dividend needs to be paid within four months of the closing date for the accounts.
Interest shall not be paid to creditors whose claims have not been definitively admitted and who have received payment of one or more dividends after other creditors, provided that and only to the extent that this time difference is due to the normal course of the liquidation operations.
In addition, interest is not payable to creditors whose claims have been definitively admitted but whose payments are made with a certain time delay between the date of the Court order authorising the payment of interim dividends and the actual payment, whether this delay is due to creditors who have not provided the liquidator with the information necessary for the actual payment, to a legal obstacle or to a difficulty identifying creditors.
During the liquidation proceedings, any dividends not distributed must be retained by the liquidator and earn interest for the benefit of the creditors.
certified excerpt
the liquidator
Yann Baden
In case of differences between the texts in the various languages, the French version shall prevail.